Help Center

Frequently Asked Questions

HELP CENTER

Frequently Asked Questions

Here you can find answers to questions frequently asked about Superior Print from delivery to design, products to packaging, our FAQs below should help you. We hope this gives you the answers you need, but if you can't find what you are looking for, Just Ask Us.

Why does my color proof look different than the image on my screen?

Several reasons. #1 All monitors are calibrated differently, therefore, no two monitors will view the same. (After all isn’t there an adjustment on your monitor that you can brighten or darken at any time.) #2 You could be looking at the RGB version of the photo before it was converted to CMYK.

Why can’t I use the image from my website for printing?

To ensure clear, crisp, accurate printing we need an image that is at least 300 dpi at the correct size (correct size meaning the size you will be using the image). Most often images taken from a web page are only 72 dpi which is great for viewing but not enough resolution for printing.

What file formats do you prefer?

We accept just about any type of file, mac or pc. Preferred formats are - PDF files, Adobe Creative Suite 6.0 or older (includes InDesign, Photoshop, Illustrator), Microsoft Office and Publisher (we accept these native files but prefer PDF if possible). Please package or collect your files, fonts, images, etc. and FTP or burn to CD. Make sure to include 1/8” bleed. We can edit most PDF files using Pitstop which allows us to make minor changes.